The Network Operations Center administrator needs access to Check Point Security devices mostly for troubleshooting...

To achieve the requirement of giving the Network Operations Center administrator access to Check Point Security devices mostly for troubleshooting purposes, but not to the expert mode, and still allowing her to run tcpdump, you need to:

Add tcpdump to CLISH using add command. This command adds a new command to the Command Line Interface Shell (CLISH) that allows running tcpdump without entering the expert mode .

Create a new access role. This option defines a set of permissions and commands that can be assigned to a user or a group of users.

Add tcpdump to the role. This option grants the permission to run tcpdump to the role.

Create new user with any UID and assign role to the user. This option creates a new user account with any User ID (UID) and assigns the role that has tcpdump permission to the user.

References: [How to add a new command to CLISH], [Check Point R81 Gaia Administration Guide], [Check Point R81 Identity Awareness Administration Guide]