Vanessa is attempting to log into the Gaia Web Portal.

Check Point R80 SmartConsole authentication is more secure than in previous versions and Vanessa requires a special authentication key for R80 SmartConsole. Check that the correct key details are used.

Check Point Management software authentication details are not automatically the same as the Operating System authentication details. Check that she is using the correct details.

SmartConsole Authentication is not allowed for Vanessa until a Super administrator has logged in first and cleared any other administrator sessions.

Authentication failed because Vanessa’s username is not allowed in the new Threat Prevention console update checks even though these checks passed with Gaia.