User Logon Pre-boot Remote Help is a troubleshooting feature in Harmony Endpoint designed to assist users locked out of Full Disk Encryption (FDE)-protected computers before the operating system boots. TheCP_R81.20_Harmony_Endpoint_Server_AdminGuide.pdfexplicitly outlines the types of assistance available.
Onpage 425, under "Remote Help," the documentation states:
"There are two types of Full Disk Encryption Remote Help:
One Time Login - One Time Login lets users access Remote Help using an assumed identity for one session, without resetting the password. Users who lose their Smart Cards must use this option.
Remote password change - This option is applicable for users with fixed passwords who are locked out."
This extract confirms that Pre-boot Remote Help providesbothOne-Time Logon and Remote Password Change, directly matchingOption B. These options address different scenarios: One-Time Logon for temporary access (e.g., lost Smart Cards) and Remote Password Change for resetting forgotten fixed passwords.
Option A("Only One-Time Logon") is incorrect as it excludes Remote Password Change, which is explicitly listed as a second type of help.
Option C("Cleartext Password") is not mentioned anywhere in the documentation and would be insecure, making it invalid.
Option D("Only Remote Password Change") omits One-Time Logon, which is also a supported assistance type, rendering it incomplete.
Option Bis the only choice that fully reflects the dual assistance types provided by User Logon Pre-boot Remote Help as per the official documentation.
[References:, CP_R81.20_Harmony_Endpoint_Server_AdminGuide.pdf, Page 425: "Remote Help" (lists the two types of FDE Remote Help assistance)., ]
