Scenario: Users are calling the help desk because they are unable to launch published applications.

Citrix Director is a web-based monitoring and troubleshooting console for Citrix Virtual Apps and Desktops that allows administrators to control and monitor virtual applications and desktops1. Director can access real-time data from the Broker Agent and historical data stored in the Monitor database to provide information on the state of the Citrix infrastructure1. Director can also display failures in real time, providing a better idea of what the end users are experiencing1. Therefore, Director is the best tool to review the state of the Citrix infrastructure from a single location.

1: Director - Citrix Product Documentation