Your company wants to measure the percentage of adherence to acustomer's originally negotiated delivery request...

The number of demand lines scheduled on time is a metric that measures the percentage of adherence to the customer’s originally negotiated delivery request date against the actual shipment. This metric indicates how well the order fulfillment process meets the customer’s expectations and requirements.The number of demand lines scheduled on time is calculated as follows1:

Number of demand lines scheduled on time = (Number of demand lines shipped on or before the requested date / Total number of demand lines) * 100

References:

How Order-to-Cash Works in Order Management