In the Focus phase, which activity is the responsibility of the Functional Consultant?

During the Focus phase, which centers on aligning OGL with business needs, the Functional Consultant’s role is to collaborate with business process owners to customize OGL templates (option C). This ensures content reflects the client’s specific application customizations, enhancing relevance and usability. Signing off on content (option A) typically falls to project managers or content approvers in later phases like Refine, while completing digital learning (option B) is a preparatory step, not a core Focus-phase duty. The Functional Consultant’s expertise in business processes and application configuration makes them pivotal in tailoring templates, bridging technical and operational requirements effectively.