Comprehensive and Detailed Explanation:
To connect with a CRM system outside Oracle Fusion Applications, theExternal REST toolis the definitive choice. This tool enables secure API-based integration with any third-party application, including external CRMs, so the agent can fetch, process, and act on real-time customer data.
Oracle documentation states:
“External REST tools are purpose-built for cross-system integrations, supporting all standard authentication, data formats, and operational workflows for enterprise automation.”
(Reference: Oracle Fusion AI Agent Studio Integration Guide, 2024, p. 39)
Document, Email, and Business Object tools are either for unstructured content, communications, or internal Fusion data only.
Practical takeaway:For any third-party or cross-platform data integration, use External REST.
