Comprehensive and Detailed Explanation (Exact Extract from Oracle documentation):
To ensure agents generate customer communications that reflect the company’s specific tone, Oracle Fusion AI Agent Studio enables users to tailor both the topics and the system prompts in agent templates. Creating additional topics (Option A) allows the agent to handle a broader range of customer interaction scenarios, ensuring communication is both contextually relevant and aligned with company standards. Modifying the system prompt (Option D) is critical—this is where users can specify not just instructions, but explicit preferences for language, tone, and manner of response. According to the Oracle Fusion AI Agent Studio documentation:
“System prompts define the agent’s personality, communication style, and response format. By specifying company-preferred tone and language in the system prompt, organizations ensure consistent messaging across all customer touchpoints. Topics, meanwhile, extend the agent’s conversational coverage, enabling it to address organization-specific scenarios and maintain the desired tone in diverse situations.”
(Reference: Oracle Fusion AI Agent Studio Implementation Guide, “Customizing Agent Templates for Branding and Communication,” 2024 release, p. 32-33)
Options B and C would restrict the agent’s abilities or disable essential functions, which is not aligned with the goal.
