The HR team wants to provide employees with a self-service agent that can answer questions...

Comprehensive and Detailed Explanation:

TheBenefits Agentis the out-of-the-box (OOTB) template designed to address all employee benefits inquiries, including medical, dental, and vision. This agent is preconfigured to surface benefits information, eligibility, coverage details, and more, supporting self-service HR for employees.

Oracle documentation:

“Benefits Agent templates deliver rapid, accurate answers to benefits-related questions, reducing HR workloads and empowering employees with direct access to their own coverage data.”

(Reference: Oracle Fusion AI Agent Studio OOTB Agents Catalog, 2024, p. 22)

Other agents are focused on IT help desk, service requests, or reporting—not benefits.

Practical takeaway:Deploy the Benefits Agent for any employee-facing HR benefits self-service use case.