An implementation can use agent-assisted process flows for processing start/stop/transfer service requests.

Comprehensive and Detailed Explanation From Exact Extract:

In Oracle Utilities Customer to Meter,agent-assisted process flowsfor start, stop, or transfer service requests rely on theCustomer Service Request (CSR)business object to manage the lifecycle of the request. The Oracle Utilities Customer to Meter Configuration Guide specifies that theWaiting for Additional Actionslife-cycle state on a parent CSR is used to process any prerequisites to starting service for start or transfer service requests. This state indicates that the CSR is awaiting the completion of prerequisite tasks, such as field activities (e.g., meter installation), customer information updates, or verification of payment arrangements, before proceeding to activate the service.

TheWaiting for Additional Actionsstate is designed to pause the process flow, allowing the system or user to complete necessary actions while keeping the CSR active. Once all prerequisites are met (e.g., a field technician confirms meterinstallation), the CSR transitions to the next state, such as service activation. This ensures that all required conditions are fulfilled before service is started or transferred, preventing errors or incomplete setups.

The other options are incorrect for the following reasons:

Option A: Start Service Processingis not a standard life-cycle state in the CSR business object and does not apply.

Option C: Waiting for Completiontypically indicates that the CSR is in its final stages, awaiting finalization, not processing prerequisites.

Option D: Pendingis an initial state where the CSR is created but not yet actively processing prerequisites.

Option E: Start Service Set Upis not a defined state in the CSR lifecycle.

Practical Example:A customer requests to start electric service at a new premise. The parent CSR enters theWaiting for Additional Actionsstate while the system initiates a field activity to install a meter and a child CSR to verify the customer’s credit history. Once the meter is installed and the credit check is complete, the CSR moves to the next state to activate the service agreement, ensuring all prerequisites are met.

The Oracle Utilities Customer to Meter Implementation Guide emphasizes that theWaiting for Additional Actionsstate is critical for coordinating complex service requests, as it allows the system to track and manage multiple dependencies, ensuring a smooth service initiation process.