A systems administrator is attempting to resolve a ticket regarding an issue with an email...

Vendor: CompTIA
Product: 220-1101
Update on: Jul 18, 2025
Questions: 854

CompTIA 220-1101 Question Answer

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

Escalate the ticket to a higher level to resolve the email server issue.

Test a theory to determine the cause of the email server issue.

Establish a theory of probable cause for the email server issue.

Create a plan of action to resolve the email server issue.