A user brings an older laptop to the help desk and reports issues with the...

Vendor: CompTIA
Product: 220-1101
Update on: Jul 18, 2025
Questions: 854

CompTIA 220-1101 Question Answer

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Disable the sticky keys feature.

Clean the keyboard.

Reset the BIOS settings to default.

Charge the laptop.