A user visits the desk to report that a smartphone takes more than a day...

Vendor: CompTIA
Product: 220-1101
Update on: Oct 19, 2025
Questions: 869

CompTIA 220-1101 Question Answer

A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

Verify the power rating of the charger.

Ensure all unnecessary connectivity features are disabled.

Check that all missing smartphone OS updates are applied.

Complete a factory reset of the phone