A technician is investigating an employee's smartphone that has the following symptoms• The device is...

A technician is investigating an employee's smartphone that has the following symptoms

• The device is hot even when it is not in use.

•Applications crash, especially when others are launched.

• Certain applications, such as GPS, are in portrait mode when they should be in landscape mode.

Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Select TWO).