When a technician encounters a burning smell, it is a critical safety issue. The first response must be to immediately power down and disconnect the device from all power sources to prevent electric shock, fire, or further hardware damage.
✅ From the CompTIA A+ 220-1101 Official Study Guide, Objective 4.1 – Troubleshoot common hardware problems:
"Signs of electrical issues such as burning smells, smoke, or sparks require an immediate shutdown of the system and disconnection from any power source."
After ensuring safety, the technician should inspect the hardware for visible signs of damage:
✅ From the same Objective (4.1):
"Inspect for foreign objects, liquid damage, or burnt components. These can cause short circuits or thermal events that may damage the motherboard or other internal components."
These steps are standard practice in the industry to ensure safe and accurate diagnosis of faulty devices. Trying a different adapter (Option F) may make the problem worse, and contacting vendors (Option D) comes after initial safety and inspection.
Verified Source:
CompTIA A+ Core 1 (220-1101) Official Study Guide, Chapter 4: Troubleshooting Hardware Problems
CompTIA Exam Objectives 220-1101, Domain 4.0 – Hardware and Network Troubleshooting
