A technician is troubleshooting issues occurring on a user's mobile device.

Vendor: CompTIA
Product: 220-1201
Update on: Jul 8, 2025
Questions: 208

CompTIA 220-1201 Question Answer

A technician is troubleshooting issues occurring on a user's mobile device. Applications and the OS have slow response times, even when performing simple tasks, such as writing an email. Additionally, new applications occasionally fail to launch. Which of the following should the technician do next?

Move the device to a room with a colder temperature.

Close unnecessary programs.

Reset to factory default settings.

Check the battery health of the device.