Reasoning: Many docking stations provide power and functionality only when the laptop is properly powered on. If the laptop was powered off (e.g., during the vacation), docking it will not automatically turn it on. The technician should first ensure the laptop is powered on by pressing the power button.
This is a common troubleshooting step when laptops in docking stations appear non-functional.
Relevance to CompTIA A+ Core 1: This falls under Objective 5.2, which covers diagnosing and resolving common laptop and mobile device issues.
Why the Other Options Are Incorrect:
A. Ensure the docking station is plugged in:
While ensuring power to the docking station is important, the scenario specifies that the issue occurred after a vacation. The likelihood of the docking station losing power coincidentally during the vacation is low. Verifying the laptop's power state should be the first step.
C. Plug the laptop in and let it charge overnight:
There is no indication the laptop’s battery is drained. While charging could resolve a dead battery, the user is more likely experiencing an issue where the laptop is powered off but docked, so charging overnight is not the best first step.
D. Connect the laptop directly to the network:
A network connection will not resolve the primary issue of the keyboard and display not working. Addressing the laptop’s power state is a higher priority.
Practical Example:
If a user returns from a vacation and places a powered-off laptop into a docking station, it may not automatically power on. Pressing the power button ensures the laptop is operational and communicating with the docking station.
CompTIA A+ Exam Objective Alignment:
Objective 5.2: Troubleshooting common laptop issues, including power, display, and peripheral connectivity.
