A customer’s computer does not have an active connection to the network.

Comprehensive and Detailed Explanation From Exact Extract:

When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.

B. Dismissing the customer is unprofessional and violates proper customer service protocols.

C. Interrupting the customer and providing excuses escalates the tension and is inappropriate.

D. Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.