A customer’s laptop will not turn on.

Vendor: CompTIA
Product: 220-1202
Update on: Apr 30, 2026
Questions: 301

CompTIA 220-1202 Question Answer

A customer’s laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

The technician should provide the customer with the appropriate SLA

The technician should inform the customer about replacement options for an increased cost

The technician should project confidence and maintain a positive attitude

The technician should be dressed in appropriate business casual attire