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A user installed a free application from an unofficial application store.

A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?

A.

Perform a factory reset.

B.

Clear the device cache.

C.

Contact the manufacturer’s support line.

D.

Change all passwords on the device.

CompTIA 220-1202 Summary

  • Vendor: CompTIA
  • Product: 220-1202
  • Update on: Mar 16, 2026
  • Questions: 269
Price: $52.5  $149.99
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