An end user ' s laptop is having network drive connectivity issues in the office.

Vendor: CompTIA
Product: 220-1202
Update on: Mar 16, 2026
Questions: 269

CompTIA 220-1202 Question Answer

An end user ' s laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

Connect remotely to the user ' s computer to see whether the network drive is still connected.

Send documentation about how to fix the issue in case it reoccurs.

Escalate the ticket to the next level.

Keep the ticket open until next day, then close the ticket.