An organization is troubleshooting a false positive detection with WS.

In the Symantec Endpoint Protection Client, click on View logs and select Virus And SEP ware Protection -> View Logs> Open the Risk Log and Select the log entry for the false positive. Click Export.

In the Symantec Endpoint Protection Client, client on Change Settings and select Exceptions -> Configure Settings. Choose Add and select SONAR Exception.

In the Symantec Endpoint Protection Client, client on Change Settings and selects Exceptions -> Configure Settings. Choose Add and select Security Exception.

In the Symantec Endpoint Protection Client, client on Change Settings and select Exceptions -> Configure Settings. Choose Add and select Application Exception.