A security team informed an administrator that a VMware vCenter root password was compromised.

The documentation clarifies the scenario when a password is changed outside of VCF Operations: “When an error occurs, for example after a password expires, you must manually reset the password in the component product. After you reset the password in a component, you must remediate the password in VCF Operations.” “Password Rotation” is different—it “allows you to orchestrate the rotation” of stored credentials (a planned, VCF-driven change), not reconcile an externally altered password. Therefore, after the direct password change in vCenter, the correct recovery step in VCF Operations is to use Remediate password to synchronize credentials and restore management from VCF Operations.

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