Which two features of the VMware cloud on AWS platform are part of service management...

 Incident Management is responsible for handling customer incidents and ensuring customer satisfaction. Capacity Management is responsible for ensuring that the service is sized appropriately for customer needs and that the capacity is monitored to ensure that it meets customer requirements. VMware Tools management, Microsoft licensing management, and workload OS management are not part of the service management process.

What is a Hypervisor? | VMware Glossary

https://www.vmware.com/topics/glossary/content/hypervisor.html

VMware Cloud on AWS Operations Guide

https://docs.vmware.com/en/VMware-Cloud-on-AWS/services/vmc-aws-operations.pdf

What is a Bare Metal Hypervisor? | VMware Glossary

https://www.vmware.com/topics/glossary/content/bare-metal-hypervisor.html