An engineer must design a QoS solution for a customer that is connected to an...

https://www.cisco.com/c/en/us/support/docs/quality-of-service-qos/qos-policing/19645-policevsshape.html

Traffic shaping limits the rate of traffic that is sent or received over a network connection by buffering and delaying the flow of data packets. This will help to ensure that the customer is not exceeding the 100Mbps CIR that the ISP has set and also prevent the aggressive dropping of traffic. Traffic shaping will also help to maximize the bandwidth usage while still staying within the limits of the CIR.