An engineer is working for an enterprise and deployed a Cisco 9800 Series Wireless Controller.

The sticky client issue occurs when a wireless client device clings to a suboptimal access point instead of roaming to a better one with a stronger signal. Enabling Optimize Roaming on the Cisco 9800 Series Wireless Controller can alleviate this issue. This feature prompts clients to roam by disassociating them when their signal strength drops below a threshold, encouraging them to seek a better connection.