Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can...

Vendor: Cisco
Product: 300-835
Update on: Nov 2, 2025
Questions: 110

Cisco 300-835 Question Answer

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

Add video calling capabilities to an existing application such as a CRM.

Add outbound call capabilities to an existing application such as a CRM.

Develop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.

Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.

Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

Cisco 300-835 Summary

Price: $52.5 ~~$149.99~~