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A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be...

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

A.

ASSIGN1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN15

VALUE 2: GIVE RAN16

VALUE 3: GIVE RAN 17

DEFAULT:

ENDWHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

B.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN 0 TO loop_counter_cv

END WHERE

ASSIGN loop_counter_cv + 1 TO loop_counter_cv

WAIT 30

EXECUTE wait_loop

C.

ASSIGN 1 TO loop_counter_cv

SECTION wait_loop

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT: ASSIGNloop_counter_cv + 1TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

D.

SECTION wait_loop

ASSIGN 1 TO loop_counter_cv

WHERE loop_counter_cv EQUALS

VALUE 1: GIVE RAN 15

VALUE 2: GIVE RAN 16

VALUE 3: GIVE RAN 17

DEFAULT:ASSIGN loop_counter_cv + 1 TO loop_counter_cv

END WHERE

WAIT 30

EXECUTE wait_loop

Avaya 3312 Summary

  • Vendor: Avaya
  • Product: 3312
  • Update on: Jul 26, 2025
  • Questions: 66
Price: $52.5  $149.99
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