A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END...

Avaya 3312 Question Answer

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup„skillset.

Avaya 3312 Summary

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