Avaya 3312 Question Answer
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
Avaya 3312 Summary
- Vendor: Avaya
- Product: 3312
- Update on: Jul 26, 2025
- Questions: 66
