An agent is configured to handle e-mail multimedia contacts.

Avaya 3313 Question Answer

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

The agent’s web browser is not set for the correct character encoding.

.NET 3.5 Service Pack 1 is not installed on the agent’s computer.

Internet Explorer is not set as the default browser on the agent’s computer.

The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

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Avaya 3313 Summary

Vendor: Avaya
Product: 3313
Update on: Jul 26, 2025
Questions: 63

Price: $52.5 ~~$149.99~~

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An agent is configured to handle e-mail multimedia contacts.

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