During your discovery conversation with an existing Call Center Elite customer, they provided the following...

Avaya 33820X Question Answer

During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:

• Increase in agents from 300 to 400

• Agent/Remote Workers 10% of agents

• Increase in CMS Supervisors from 30 to 40

• No increase in 900 Business Users

• Avaya IX™ Messaging (Customer Provided Server)

Which Design Scope would you select for this customer?

Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340

Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340

Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340

Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300

Avaya 33820X Summary

Price: $52.5 ~~$149.99~~