A Cisco ESA network administrator has been tasked to use a newly installed service to...

 The Cisco ESA uses the Sender Domain Reputation (SDR) service to assign a reputation verdict to each message based on the sender’s domain and other attributes. The SDR verdicts range from Awful to Good, and each verdict has a corresponding reputation score. The administrator can configure a message or content filter to take action on messages based on their SDR verdict or score. For example, the administrator can set a threshold score to drop messages that have a poor or awful reputation. However, if the SDR service cannot determine a verdict for a message, it assigns an undetermined verdict with a score of -1. This means that the message will not be dropped by the filter unless the administrator explicitly sets the threshold to -1 or lower. Therefore, the reason why the Cisco ESA is not dropping files that have an undetermined verdict is because the file has a reputation score that is above the threshold. References :=

Some possible references are:

Configure Sender Domain Reputation for ESA

Sender Domain Reputation Filtering

Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 (source book)