An engineer adds a custom detection policy to a Cisco AMP deployment and encounters issues...

The issue is that the engineer is using the wrong hashing algorithm to generate the hash for the custom detection policy. Cisco AMP for Endpoints requires the use of SHA-256 hashes for simple custom detections, as stated in the Configure a Simple Custom Detection List on the AMP for Endpoints Portal document. SHA-256 hashes are 64 hexadecimal characters long, while MD5 hashes are 32 hexadecimal characters long. Therefore, if the engineer tries to upload a hash created using MD5, the dashboard will indicate that the hash is not 64 characters and is non-zero, as shown in the image below:

To resolve the issue, the engineer should use a tool or a website that can generate SHA-256 hashes from files, such as this one, and upload the correct hash to the custom detection list. References : Configure a Simple Custom Detection List on the AMP for Endpoints Portal, Create an Advanced Custom Detection List in Cisco Secure Endpoint, Working with Advanced Malware Protection (AMP) for Endpoints