Modem IT departments are more service oriented than they used to be To meet the...

Modem IT departments are more service oriented than they used to be To meet the needs oí their customers. IT departments are spending more time analyzing and documenting their processes for delivering services A focus on processes helps to ensure effective service delivery and to avoid wasted expenditures on technology that doesn ' t provide a needed service What defines frameworks and processes that can help an organization match the delivery of IT services with the business needs of the organization?