Which two steps are involved in configuring and evaluating business in an ICM script?

Business Hours in Cisco CCE allow routing scripts to make time-aware decisions—directing calls differently during open hours, after hours, or holidays. Two configuration layers are required: defining the schedule and using it in a script.

Why the Correct Answer is Right: B is correct because Business Hours calendars are configured within the CCE Admin interface under Organizational Setup > Business Hours. This is where an administrator defines the operating schedule, holidays, and exception days. E is correct because after defining Business Hours in CCE Admin, the ICM Script Editor uses an IF node to evaluate the current time against the Business Hours calendar to determine routing logic.

Why Each Incorrect Answer is Wrong: A is wrong because a Set Variable node is used to assign values to variables, not part of the Business Hours evaluation workflow. C is wrong because the expression syntax shown contains inconsistencies, and this step alone without B is incomplete. D is wrong because Business Hours are configured under Organizational Setup > Business Hours, not under Departments.

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