References: [1] https://docs.microsoft.com/en-us/microsoftteams/media-classes-in-teams-enterprise-chat-and-email [2] https://docs.microsoft.com/en-us/microsoftteams/configure-enterprise-chat-and-email-with-enterprise-chat-and-email-in-teams [3] https://www.ombud.com/blog/enterprise-chat-email-microsoft-teams-broadcast [4] https://www.cmswire.com/digital-workplace/enterprise-chat-the-future-of-work-communications/ [5] https://www.globaldataservices.com/blog/enterprise-chat-email-in-microsoft-teams/
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
D. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
E. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
References:
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide
