You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact...

Vendor: Avaya
Product: 6210
Update on: Nov 1, 2025
Questions: 65

Avaya 6210 Question Answer

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Assign an AAD login ID and password to each agent.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

Associate a domain user account with each agent.

Acquire each agent’s telephone.

Avaya 6210 Summary

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