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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing...

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A.

A multimedia suffix is added to the skillset name.

B.

A multimedia prefix is added to the skillset name.

C.

A multimedia disposition code is added to the skillset.

D.

Multimedia is added to the skillset name.

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  • Vendor: Avaya
  • Product: 6211
  • Update on: Aug 18, 2025
  • Questions: 60
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TESTED 18 Aug 2025