Which two statements correctly describe how Cisco Prime NCS simplifies troubleshooting?

It automatically configures a Cisco AnyConnect SSL tunnel, which allows Cisco TAC engineers to connect to malfunctioning devices.

It enables network operators to open instant messaging conversations with Cisco TAC engineers.

Cisco Smart Interactions allow network operators to open service requests to Cisco TAC in a controlled manner. Relevant information such as current configuration, last configuration changes, and events can be attached by a single mouse click.

It can collect crucial information such as associated devices and their current IP address and status based on the user's name.