A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061,...

Vendor: Avaya
Product: 72201X
Update on: Jul 31, 2025
Questions: 0

Avaya 72201X Question Answer

A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura® users that are connected via the same Avaya Aura® Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?

“list trace tac xxx”, where xxx is the TAC of the trunk group between Avaya Aura® Communication Manager and SM

“tshark -i eth1 -w ” on SM

the latest /var/log/ecs logfile on Avaya Aura® Communication Manager

traceSM with TLS handshaking enabled on SM

the ppm.log in /var/log/Avaya/jboss/SessionManager on SM

System Event Log (SEL) on the CS1000