Given the following conditions:In the lousiness Advocate configurationDuring call surplus conditionsIf calls are waiting when...

Avaya 7492X Question Answer

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

As the highest skill level and the highest ratio of CWT/SO or PWT/SO

As the highest skill level and the longest CW1 or PWI

As the longest CWT or PW I

As the oldest call waiting that best maintains the administered target allocations for all skills

Avaya 7492X Summary

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