You received a support ticket where the user claims that nothing happens when they click...

If a user claims that nothing happens when they click a button to complete a task, a possible reason could be that the button was not configured to submit the form. This configuration is essential for triggering the form submission action, which in turn can complete the task or initiate further processes. Without this setup, clicking the button will not result in any action.

References

Appian Documentation: Configuring Buttons in Interfaces