You need to configure the security for the synced record type Case.

Appian ACD201 Question Answer

Your requirements are:

Only users in the "Archive Management" group can access cases in the "Archived" status.

Cases in the status "Deleted" are accessible to no one.

Users in the "All Users" group can already access the record.

What should you do?

Create a new user filter to allow access if the user is in the "Archive Management" group while the case status is "Archived. "

Configure the record-level security to exclude all cases that are in the "Deleted" status

Create a new user filter to allow access if the user is in the "Archive Management" group while the case status is "Archived. "

Configure a source filter to exclude all cases that are in the "Deleted" status.

Create a new record-level security rule to allow access if the user is in the "Archive Management" group while the case status is "Archived."

Configure a source filter to exclude all cases that are in the "Deleted" status.

Appian ACD201 Summary

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