The issue is that users cannot see theBrowser Typefield when editing bugs in the DEV project, a company-managed project. This suggests a configuration issue preventing the field from being displayed or accessible. The three possible root causes arefield configurations(Option B),custom field context(Option C), andproject permissions(Option D), as these can affect field visibility or editability.
Explanation of the Correct Answers:
Field configurations (Option B):
Field configurationsdetermine whether a field is required, optional, or hidden for specific issue types in a project. If theBrowser Typefield is marked asHiddenin the field configuration for bugs in the DEV project, it will not appear on any screens (Create, Edit, View), preventing users from seeing or selecting it when editing bugs.
Exact Extract from Documentation:
Configure field settings
Field configurations control field behavior (required, optional, hidden) for issue types in a project.
If a field is hidden:
Manage custom field contexts
A custom field’s context determines the projects and issue types where it is available.
If a field is not visible:
Manage permissions in Jira Cloud
TheEdit Issuespermission allows users to modify issue fields, including custom fields.
If users cannot edit a field:
Why Other Options Are Incorrect:
Project roles (Option A):
Project roles are used in permission schemes or other configurations to grant permissions (e.g.,Edit Issues). While a role could be part of the permission scheme affectingEdit Issues, the root cause is the permission itself (Option D), not the role. Roles do not directly control field visibility.
Extract from Documentation:
Project roles are used to assign permissions, not to control field visibility directly. Check permissions likeEdit Issuesfor editability issues.
(Source: Atlassian Support Documentation, "Manage project roles")
Issue security schemes control which issues are visible, not which fields within an issue are displayed.
(Source: Atlassian Support Documentation, "Configure issue security schemes")
Additional Notes:
To troubleshoot:
CheckProject settings > Fieldsto ensureBrowser Typeis not hidden in the field configuration for bugs.
Verify the field’s context inSettings > Issues > Custom fieldsincludes the DEV project andBugissue type.
Confirm users have theEdit Issuespermission inProject settings > Permissions.
Other potential causes (not listed) include the field not being on theEdit screen(screen configuration) or being hidden in theissue layout, but these are covered byfield configurationsand permissions broadly.
Resolving these issues may requireJira administrator(for field configurations, contexts) orproject admin(for permissions) privileges.
[:, Atlassian Support Documentation:Configure field settings, Atlassian Support Documentation:Manage custom fields in Jira Cloud, Atlassian Support Documentation:Manage permissions in Jira Cloud, Atlassian Support Documentation:Manage project roles, Atlassian Support Documentation:Configure issue security schemes, ]