Gen prioritizes and triages support requests as soon as they come in.

A Kanban board is the best option for Gen to prioritize and triage support requests using drag-and-drop. A Kanban board allows Gen to quickly assign issues to herself or other team members by dragging them to the appropriate column. She can also transition issues to In Progress by moving them across the workflow. Additionally, she can instantly associate issues with Epics by dragging them to the Epic panel on the right side of the board. A Kanban board also provides a visual overview of the current status and progress of the support requests. References: Managing Jira Projects Data Center and Server: Certification Bundle, Configuring projects | Administering Jira applications Data Center and …, [Working with issues | Jira Software Cloud]