A user at Northern Trail Outfitters is having trouble logging in to Salesforce.

When a user is locked out of Salesforce due to too many incorrect login attempts, the Platform Administrator must take specific actions on the user's record detail page to restore access. First, the administrator should click the Unlock button19. This clears the lockout status immediately20. Second, because the user likely forgot their credentials (causing the failed attempts), the administrator should use the Reset Password button21. This sends a temporary link to the user’s email, allowing them to create a new password and log in successfully. "Logging in as the user" (Option A) is a troubleshooting tool for existing sessions but cannot bypass a lockout or change a password on the user's behalf. Changing "Password Policies" (Option D) would affect the entire organization and is not a valid way to help a single locked-out individual.