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The administrator at Ursa Major Solar need to make sure the unassigned cases from VP...

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The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get

transferred to the appropriate service representative within 5 hours. VIP Customers have access to

support 24 hours a day.

How should this be configured?

A.

Assignment Rules.

B.

Business Hours.

C.

Case Queues

D.

Escalation Rules

Salesforce ADM-201 View All Questions

Salesforce ADM-201 Summary

  • Vendor: Salesforce
  • Product: ADM-201
  • Update on: Sep 19, 2025
  • Questions: 253
Price: $52.5  $149.99
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TESTED 19 Sep 2025