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Ursa Major Solar wants to automatically notify a manager about any cases awaiting a responsefrom...

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Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response

from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

A.

Assignment Rule

B.

Case Escalation Rule

C.

Omni-Channel Supervisor

D.

Formula Field

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Salesforce ADM-201 Summary

  • Vendor: Salesforce
  • Product: ADM-201
  • Update on: Jul 28, 2025
  • Questions: 253
Price: $52.5  $149.99
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