A contact center manager wants to measure the impact of a new customer care program.

Salesforce ADM-261 Question Answer

A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customersatisfaction? Choose 2 answers.

Service level agreement

First call resolution

Average handle time

Customer satisfaction survey

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Salesforce ADM-261 Summary

Vendor: Salesforce
Product: ADM-261
Update on: Jul 26, 2025
Questions: 354

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A contact center manager wants to measure the impact of a new customer care program.

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Salesforce ADM-261 Summary

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